CUSTOMER SERVICE
CGF is structured around the concept of "customer service":
. Direct relationship with a qualified contact person
. Zero waiting time: reactivity
. Provision of manual or industrial samples
. Catalogue of existing forms
. Advice and expertise in mechanical resistance, thickness, graphics and printing techniques (Helio/Flexo)
. Special studies
. Transparency (extranet)
. Traceability
. Regulatory watchdogs
To facilitate and speed up the exchange of information, CGF provides:
. An extranet giving customers secure access in real time to all processes concerning them, such as orders, manufacturing, shipments under way, technical sheets and traceability of products.
. A computerised information exchange system (EDI) can be set up at the customer's request.
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